Refund Policy
xonolsolimia is committed to providing excellent educational services. This policy outlines our refund procedures and your rights as a student.
Last Updated: March 2025Refund Eligibility
Understanding when refunds are available helps you make informed decisions about your education investment. Our policy balances student protection with fair business practices.
Course Cancellation
Full refunds available if we cancel or significantly alter course content before the start date. Students receive notification at least 14 days prior.
Early Withdrawal
Partial refunds may apply within the first two weeks of course commencement, based on completed modules and materials accessed.
Technical Issues
Refunds considered when persistent technical problems prevent course access despite our support team's assistance over a 10-day period.
How to Request a Refund
Our refund process is designed to be straightforward while ensuring we have the information needed to process your request efficiently.
Submit Written Request
Email support@xonolsolimia.com with your full name, course details, enrollment date, and specific reason for the refund request. Include any supporting documentation.
Initial Review
Our team reviews your request within 5 business days. We may contact you for additional information or clarification during this period.
Decision Notification
You'll receive written notification of our decision, including refund amount calculation if approved. Detailed explanation provided for any denials.
Payment Processing
Approved refunds are processed to your original payment method within 10-14 business days of approval notification.
Processing Timelines
Different payment methods and refund types have varying processing times. Here's what to expect for each scenario.
| Payment Method | Processing Time | Additional Notes |
|---|---|---|
| Credit/Debit Card | 5-10 business days | May take additional 1-2 days to appear on statement |
| Bank Transfer | 3-7 business days | International transfers may take longer |
| PayPal | 2-5 business days | Fastest processing method available |
| Corporate Payment | 10-15 business days | Requires additional verification steps |
Common Refund Scenarios
Every situation is unique, but these examples show how our policy typically applies in real-world circumstances.
Course Not Meeting Expectations
If course content doesn't match the description or your learning objectives, partial refunds may be available within the first 14 days.
Personal Circumstances
Job loss, illness, or family emergencies are considered on a case-by-case basis with appropriate documentation.
Duplicate Enrollment
Accidental multiple enrollments in the same course receive full refunds when reported within 30 days.
Course Prerequisites
If you lack necessary prerequisites and this wasn't clearly communicated during enrollment, refunds are typically approved.
Need Help with Your Refund?
Our support team is here to guide you through the refund process and answer any questions about our policies.
Email Support
support@xonolsolimia.com
Response within 24 hours
Phone Support
+447977004775
Monday-Friday, 9am-5pm GMT
Postal Address
Unit 5, Blackfield Business Centre
Blackfield, Southampton
SO45 1UB, United Kingdom