Privacy Policy

How we collect, use, and protect your personal information

Effective Date: January 15, 2025

At xonolsolimia, we take your privacy seriously. This policy explains how we handle your personal data when you use our financial services and interact with our platform. We believe in transparency about what information we collect and why we need it.

Information We Collect

We collect information that you provide directly to us and information we gather automatically when you use our services. This helps us provide better financial guidance and maintain the security of your account.

Personal Information You Provide:

Name, email address, and contact details when you register
Financial information relevant to our services
Communications you send to our support team
Information in documents you upload for verification
Payment details for subscription services

Information We Collect Automatically:

Device information and browser type
IP address and location data
Usage patterns and feature interactions
Session duration and page views
Cookies and similar tracking technologies

How We Use Your Information

Your data serves specific purposes that directly benefit your experience with our platform. We don't use your information for purposes beyond what's necessary to provide our services.

Service delivery: We use your information to provide financial analysis, generate reports, and deliver personalized recommendations based on your business goals.

Account management: Your data helps us maintain your account security, process payments, and communicate important updates about our services.

Customer support: When you contact us, we use your information to resolve issues and improve our service quality.

Legal compliance: We process certain data to meet our regulatory obligations under UK financial services law.

Your Privacy Rights

Under UK data protection law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.

Access Your Data

Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.

Correct Inaccuracies

Update or correct any personal information that's inaccurate or incomplete through your account settings or by contacting us.

Delete Your Data

Request deletion of your personal information, subject to any legal requirements that may require us to retain certain data.

Data Portability

Receive your data in a structured format that you can transfer to another service provider if you choose to leave our platform.

To exercise any of these rights, email us at support@xonolsolimia.com with your request. We'll verify your identity and respond within the timeframes required by law.

Data Security & Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure.

Encryption

All data transmissions use SSL encryption, and sensitive information is encrypted at rest using industry-standard protocols.

Access Controls

Employee access to personal data is restricted based on job requirements and monitored through audit logs.

Regular Audits

We conduct quarterly security assessments and maintain compliance with relevant financial data protection standards.

Despite these measures, no system is completely secure. If you believe your account has been compromised, contact us immediately at support@xonolsolimia.com.

Data Retention Periods

We retain your information only as long as necessary to provide our services and meet legal requirements.

Data Type	Retention Period	Reason
Account Information	Duration of service plus 7 years	Legal and regulatory compliance
Financial Records	7 years after account closure	UK financial services regulations
Communication Logs	3 years from last contact	Customer service quality and dispute resolution
Usage Analytics	2 years from collection	Service improvement and performance analysis

Third-Party Data Sharing

We don't sell your personal information to third parties. We share data only in specific circumstances that directly support our service delivery or legal obligations.

Service providers: We work with trusted partners for payment processing, data analysis, and technical infrastructure. These partners are bound by strict confidentiality agreements.

Legal requirements: We may disclose information when required by law, court order, or regulatory authority, or to protect our rights and safety.

Business transfers: In the event of a merger or acquisition, your information may be transferred to the new entity, subject to the same privacy protections.

All third parties we work with maintain equivalent data protection standards and are located within the UK or countries with adequate data protection frameworks.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience on our platform. You can control these through your browser settings.

Essential cookies: These are necessary for the platform to function properly and cannot be disabled without affecting your ability to use our services.

Analytics cookies: Help us understand how users interact with our platform so we can make improvements. These can be disabled without affecting functionality.

Preference cookies: Remember your settings and choices to provide a more personalized experience.

Most browsers allow you to control cookies through their settings. However, disabling certain cookies may limit some platform features.

Changes to This Policy

We review this privacy policy regularly and update it when necessary to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through your registered email address at least 30 days before the changes take effect.

Minor updates, such as clarifications or corrections, may be made without advance notice. The effective date at the top of this policy indicates when it was last updated.

Continued use of our services after policy changes indicates your acceptance of the updated terms.

Privacy Questions & Contact Information

If you have questions about this privacy policy or how we handle your data, we're here to help.

Email: support@xonolsolimia.com Phone: +447977004775 Mail: Unit 5, Blackfield Business Centre, Blackfield, Southampton SO45 1UB, United Kingdom

For data protection matters specifically, please mark your communication as "Privacy Inquiry" to ensure it reaches the appropriate team member promptly.